YOUR QUESTIONS

answered

WHAT IS YOUR ORDER TURN AROUND TIME?

Our current dispatch time is 7 working days.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it’s being shipped to, and the shipping method selected.

DO YOU SHIP WORLDWIDE?

At present, we do not ship to Europe or the Rest of World, due to the cost of shipping and customs tax. However, please do contact us at michelle@scruffylittleterrier.com if you would like to discuss costings in detail.

CAN MY DELIVERY BE SENT TO A P.O BOX?

Unfortunately, as some of our delivery services are recorded so we can’t deliver to a PO box.

DOES THE BUYER NEED TO PAY IMPORT DUTIES OR TAX?

Yes, the buyer is responsible for paying import duties and taxes. We are not liable for any of these charges.

WHAT HAPPENS IF MY PARCEL IS DELAYED IN CUSTOMS?

Some countries have long delays in customs and we are not responsible or liable for any delays in customs.

TELL ME ABOUT YOUR PACKAGING

We are proud to say that all our packaging is plastic free.

  • Garments will be packed directly into a weatherproof, kraft paper mailing bag.
  • Mugs will be packed directly into a special smash-proof, recyclable box.
  • Cushions will be wrapped in Kraft paper.
  • Tissue paper is recyclable.
  • Compostable mailer bags are 100% compostable.
TELL ME ABOUT YOUR SIZING

Please check the size guide within the description of each item, to ensure the correct size. We highly recommend you compare the size guides to, underarm to underarm, measurements of an item you love and wear.

US Customers – please note that if you are placing an order for clothing and are in the USA, then you will need to size up by one size to ensure the correct US size – for example, if you require a US2XL then order a 3XL

DO YOU OFFER ORGANIC GARMENTS

We do! Our garments are eco-friendly and are made from organic cotton or recycled polyester.

WHAT ARE THE CARE INSTRUCTIONS FOR YOUR PRODUCTS?

For all garments, we advise you to follow these instructions for washing and drying:

  • Wash at 30 degrees Celsius, inside out
  • Do not tumble dry
  • Do not iron over print
WHY DOES MY ITEM SMELL FISHY?

The smell is from the fixation agent used to cure your print onto the garment. In some cases the smell goes before the product reaches you, and the paper packaging has helped with that, but the smell can linger until after the first wash. 

The fixation used is completely harmless and is not toxic, though we understand why the smell can be a little off-putting! Once washed the smell will disappear.

TELL ME ABOUT YOUR PRINTING INKS

Our inks are all water-based and toxin free.

For mugs, phone cases and garments that means:

  • Vegan friendly! 
  • No toxins in the ink.
  • No animal by-products used to create the ink, and not tested on animals.
  • Safe for use on products for both adults and children.
  • OEKO-TEX® certified.

For all other products, including cushions and totes, that means:

  • No toxins in the ink.
  • Safe for use on products for both adults and children.
  • OEKO-TEX® certified.

This doesn’t mean these products aren’t vegan friendly, we simply have no guarantee of this yet from the manufacturers.

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