YOUR QUESTIONS
Answered
What is your order turnaround time?
Clothing & Homeware is despatched 5 business/working days from date of order.
All other products ~ we aim to despatched within 2 business/working days from date of order.
How much do you charge for shipping?
Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it’s being shipped to, and the shipping method selected.
You are able to choose your shipping option when adding an item to the shopping basket.
Do you ship worldwide?
Can my delivery be sent to a PO box?
Does the buyer need to pay import duties and taxes? What happens if my parcel is delayed in customs?
Packaging
Do you offer organic garments?
How do we order the correct size?
Unisex style clothing is a looser, relaxed fit.
Women’s style clothing is slightly fitted and shorter in length
What are the care instructions for your products?
Wash at 30 degrees Celsius, inside out
Do not tumble dry
Do not iron over print
Why does my item smell fishy?
The fixation used is completely harmless and is not toxic, though we understand why the smell can be a little off-putting! Once washed the smell will disappear.
Printing Inks
For mugs and garments that means:
Vegan friendly!
No toxins in the ink.
No animal by-products used to create the ink, and not tested on animals.
Safe for use on products for both adults and children.
OEKO-TEX® certified.
For all other products, including cushions and totes, that means:
No toxins in the ink.
Safe for use on products for both adults and children.
OEKO-TEX® certified.
This doesn’t mean these products aren’t vegan friendly, we simply have no guarantee of this yet from the manufacturers.