YOUR QUESTIONS

Answered

What is your order turnaround time?

Clothing & Homeware is despatched 5 business/working days from date of order.

All other products ~ we aim to despatched within 2 business/working days from date of order.

How much do you charge for shipping?

Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it’s being shipped to, and the shipping method selected.

You are able to choose your shipping option when adding an item to the shopping basket.

Do you ship worldwide?

Sadly not. We only ship to UK postal addresses.

Can my delivery be sent to a PO box?

Unfortunately, we can’t deliver to a PO box.

Does the buyer need to pay import duties and taxes? What happens if my parcel is delayed in customs?

Yes, the buyer is responsible for paying import duties and taxes. We are not liable for any of these charges.  Some countries have long delays in customs and we are not responsible or liable for any delays in customs

Packaging

We are proud to say that all our packaging is plastic free, recyclable, compostable.

Do you offer organic garments?

We do! Our garments are eco-friendly and are made from organic cotton or organic cotton/recycled polyester.

How do we order the correct size?

Within each product description you can find a sizing guide and suggested way to ensure you order the correct size for you and the way you like to wear your clothing.

 Unisex style clothing is a looser, relaxed fit.

Women’s style clothing is slightly fitted and shorter in length

What are the care instructions for your products?

For all garments, we advise you to follow these instructions for washing and drying:

Wash at 30 degrees Celsius, inside out

Do not tumble dry

Do not iron over print

Why does my item smell fishy?

The smell is from the fixation agent used to cure your print onto the garment. In some cases the smell goes before the product reaches you, and the paper packaging has helped with that, but the smell can linger until after the first wash.

The fixation used is completely harmless and is not toxic, though we understand why the smell can be a little off-putting! Once washed the smell will disappear.

Printing Inks

Our inks are all water-based and toxin free.

For mugs and garments that means:

Vegan friendly!
No toxins in the ink.
No animal by-products used to create the ink, and not tested on animals.
Safe for use on products for both adults and children.
OEKO-TEX® certified.

For all other products, including cushions and totes, that means:

No toxins in the ink.
Safe for use on products for both adults and children.
OEKO-TEX® certified.

This doesn’t mean these products aren’t vegan friendly, we simply have no guarantee of this yet from the manufacturers.